AI Agents and Automation
Many internal processes involve repetitive tasks, predictable decisions, or routine information management. These activities can be automated with AI agents and workflow automation tasks through agent systems that function based on rules, context, and learned behavior. We focus on operational workflows where tasks need to be performed consistently, securely, and within clearly defined responsibility boundaries.
Deploying Intelligent AI Agents for Automated Support and Operations
AI agents can gather information, trigger actions, interact with internal tools, and support employees or customers. The automation approach varies based on system integration, data access, and operational oversight needs.
Benefits and Use Cases
Reduced time spent on repetitive operational tasks
More consistent process execution
Faster response times for support and service workflows
Allocation of tasks between agents and personnel
Controlled automation aligned with internal policies
Support ticket triage and routing
Internal knowledge assistance
Repetitive data entry or system updates
Process supervision and notification workflows
Administrative task automation
Technology Solutions
Task and Workflow Automation
Executing routine steps in service, support, operational, or administrative processes.
Information Retrieval and Processing
Collecting relevant data from internal systems, documents, or communication channels.
Decision Support Agents
Providing recommendations or next-step guidance based on defined criteria and historical outcomes.
Autonomous Process Handling
Carrying out multi-step operations with monitoring and fallback rules.
Human-in-the-Loop Controls
Ensuring oversight and manual approval where required.
Integration with Internal Platforms
Connecting agents to CRMs, service desks, knowledge bases, communication tools, and custom systems.
Engagement Model
1. Assessment
Focus: Reviewing workflows and automation opportunities
Result: Defined automation scope and priority areas
2. Process Mapping
Focus: Detailing steps, rules, and exceptions
Result: Reliable structure for agent behavior
3. Agent Development
Focus: Configuring logic, prompts, or model behavior
Result: Defined automation scope and priority areas
4. Integration
Focus:Connecting to internal systems and permissions
Result: Operational functionality within existing tools
5. Monitoring
Focus: Reviewing workflows and automation opportunities
Result: Defined automation scope and priority areas
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Reasons to choose FortySeven Software Professionals
Our development process is the natural evolution of a software process to support today’s changing business environment. We believe that every project should be dealt with a fresh approach. Our industry knowledge allows us to deliver solutions that solve business challenges in 40+ industries. Working closely with you, we define your needs and devise effective automation tool concepts, knowing how to implement these concepts and integrate them according to your specific needs.
Predictability
More than 12 years of successful global IT outsourcing and our customer’s business augmentation.
Business communication
We are compliant with ISO 9001:2015 on Quality management systems and ISO 27001:2013 on Information security management system.
Deep Technology Expertise
Our specialists have a vast business and technology expertise and can develop complex solutions.
Full IP Control
We transfer full control over Intellectual Property Rights to you each month.
Adaptability
We manage projects using software for tracking progress and time. This gives you full control throughout the development process, making progress and billing fully predictable.
FortySeven Software Professionals is a leading European based software development, IT staffing, IT outsourcing and IT consulting company (certified with ISO 27001, ISO 9001). We help companies from F500 and startups to fulfill missing expertise for short-term and long-term projects.
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