of Customer Relationship Management
Customer Relationship Management (CRM) is the best way to manage the customer base of any business. Be it sales, production, marketing, technology, or any other kind of business, CRM has multi-fold benefits.
It drives companies towards success in this highly competitive market and puts them in advantageous positions over their competitors. With an effective CRM solution, you can develop a better relationship with your customers – the key individuals that earn you profits and higher ROI.
Why is Customer Relationship Management Important?
To dig into further importance of Customer Relationship Management, let's look at the benefits and advantages it offers.
So, CRM helps in:
Analyzing customer trends and habits
With CRM, you have complete customer data gathered and sorted in a single place. By analyzing the trends and habits, you can largely focus on the areas of your business that need improvements.
CRM improves communication between company and customers as well as between different teams of the business. With CRM, you can use modern tools such as chatbots to quickly answer customer queries and be as responsive as you can.
Optimizing leads and conversions
For all the online businesses, CRM allows optimization of leads and conversions. It ensures your conversions grow at the same rate as that of leads. And so, you have an increased customer base.
Increasing sales and ROI
If there's one way to increase sales and return on investment (ROI), it is a good focus on your customer base. As you fulfill customer needs and demands and are 24/7 available for them, your customers are happy and satisfied. With that, you are definitely going to have higher sales and profits.
Analyzing resources and production
CRM further helps in doing a productive analysis of the business's resources and production. You can find out which products and/or services are in great demand and which need to have limited production. With such an analysis, you can focus on the production of specific products.
Solutions for CRM
FortySeven Professionals has to offer many solutions for customer relationship management for your business. These include:
Also known as outsourced CRM, web-based CRM offers quick implementation. This is the ideal solution when you are into the ecommerce business. This makes sure you do not have to start customer relationship management from scratch.
If you are a small business, off-the-shelf CRM might prove to be the best CRM solution for you. This type of CRM comes integrated with existing packages. It is very cost-effective. However, you might have to compromise on some aspects of customer relationships.
If you are a large enterprise or are just starting your own business, custom CRM is the potential solution. Custom CRM is specifically tailored to your business's needs and requirements. So far, it has proved to be the most effective CRM solution.
Which businesses are using CRM?
Almost all the businesses on the road to success are using CRM today. A few examples include:
Banking and Finance
Energy, Oil and Gas
Reasons to choose FortySeven Software Professionals
Our development process is the natural evolution of a software process to support today’s changing business environment. We believe that every project should be dealt with a fresh approach. Our industry knowledge allows us to deliver solutions that solve business challenges in 40+ industries. Working closely with you, we define your needs and devise effective automation tool concepts, knowing how to implement these concepts and integrate them according to your specific needs.
More than 12 years of successful global IT outsourcing and our customer’s business augmentation.
We are compliant with ISO 9001:2015 on Quality management systems and ISO 27001:2013 on Information security management system.
Deep Technology Expertise
Our specialists have a vast business and technology expertise and can develop complex solutions.
Full IP Control
We transfer full control over Intellectual Property Rights to you each month.
We manage projects using software for tracking progress and time. This gives you full control throughout the development process, making progress and billing fully predictable.
We have defined each framework with one sincere belief that an engagement model is what that defines a successful collaboration between you and us. Nevertheless of chosen model, you will have the total control, transparency and flexibility over delivery and the budget during the whole development process
This approach doesn’t give the flexibility to you, but it can be used by government or other companies, corporations, individuals if the requirements are clearly defined and all the specifications of the project are known in advance. The involvement of the customer is limited. During the development process, the requirements can’t be changed, any changes will lead to additional fees and make the price of the project not fixed anymore.
Most suitable for small-size projects.
Based under the Waterfall approach.
Strict rules on the specification changes.
Used for projects when all software requirements specifications are clear and predefined.
Outstaffing Time and Materials
This model is based on the rapidly evolving business and technology world. You are able to make changes on the go and pay for the time the development team spends actually working on your product. We will provide you with pre discussed amount of software engineers and IT specialists required for realization of your project of any size. Each iteration is planned together with you before its implementation, that gives you total control over the deliverables and the budget.
Well-adapted to various kinds of projects from small MVP to complex software engineering solutions.
Full participation and control over the whole development process.
Flexibility on your side, you are able to make changes on the go.
Based on Agile approach, Scrum, Kanban or other methodology can be used.
Choose if the time-to-market is important for you.
Dedicated Development Team
This cooperation model allows companies, corporations or individuals to augment their software development capacities. You get the access to human resources like software engineering specialists, devops, QA engineers, technical writers, designers, project managers etc. who will work on your project using your software tools and selected methodology. Our IT specialists can work in synergy with your existing IT department.
Full Intellectual Property Rights every month.
Highly educated employees.
Multi language software engineering and management teams.
ISO 9001:2015 on Quality management systems.
ISO 27001:2013 on Information security management system.
We provide the ability to hire great professionals without having to pay high price and taxes. You receive full control over the software development process and to any of the team members. You receive the opportunity to make instant changes.
Custom Software Development
FortySeven' development process allows us to create software faster, better and cost-efficiently. Strong team collaboration and communication with our clients enables us to enhance security, code quality and stability of our products.
Our expert ability to identify your company opportunities and create ready to use transformation plans. Our approach to consulting services is based on practice and result implementation that moves your business forward and makes it possible to scale up.
We deliver high-quality audit services to assist your needs and help you in achieving business objectives as well as improving business performance by identifying and assess risks. Our approach focuses on understanding your global business processes.